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While our software is designed to be self supporting with minimal administration required, you can rely on our Global Support team for assistance with installation, security patches, or optimizing your environment.  Our high caliber support team is ready to help 24x7x365.  We are committed to total customer satisfaction and ensuring your experience with our products exceeds expectations.

Evolphin Software also offers two Support Services offerings: Gold and Platinum.  Each is designed to provide rapid response and expert help to quickly resolve issues.  Regardless of which one you choose, our goal and commitment to you is simple – deliver top-notch support and immediate solutions to your technical problems.

Evolphin support:

  • Online case management
  • Knowledgebase, Solutions Library
  • Evolphin Community Forums
  • Software Updates
  • Remote Debugging & Support Sessions
  • Telephone Support, M-F 9:00am-6:00pm
  • 24x7x365 Round the Clock Support Available
  • Under Two Hour Response Time
  • Designated Case Manager
Feature
Gold Support
Platinum Support
Online Case Management
 
 
Knowledgebase, Solutions Library
 
 
Evolphin Community Forums
 
 
Software Updates
 
 
Remote Debugging & Support Sessions
 
 
Telephone Support, M-F, 9am-6pm PST
 
 
24x7x365 Round the clock support
 
 
Under 2 hour response time
 
 
Designated Case Manager